123av FAQ — Answers to All Your Questions

No. Under 123av's policy, each person is allowed only one account. Any attempt to create multiple accounts using the same mobile number, email address, or device will result in those accounts being closed and any bonuses forfeited. If you're having trouble with an existing account, please contact our support team.

Click "Forgot Password" on the login page. Enter your registered mobile number or email address and you'll receive an OTP or a reset link. Use it to set a new password — the whole process takes under 5 minutes. If you no longer have access to your registered number, contact support.

KYC is not required to play games or place bets. However, you will need to complete KYC verification to withdraw above a certain amount — this is for the security of your account. Simply upload a clear photo of your national ID or passport, and verification is usually completed within 24 hours.

If your account has been temporarily suspended, email support@123av-baji.com or reach out via live chat. Once you verify your identity and explain the situation, the issue is usually resolved within 12 to 24 hours. If the suspension is due to multiple accounts or fraudulent activity, you still have the option to appeal.

123av supports deposits via Mobile Pay, Nagad, Rocket, Upay, and bank transfer. Mobile banking options are the fastest, with balances typically credited within 1 to 5 minutes. The minimum deposit starts at just ৳200.

Your balance is usually credited within 5 minutes. If it takes longer than 15 minutes, refresh the page. If the issue persists, contact live chat with your transaction ID or a screenshot. Our team will investigate and resolve it within 30 minutes.

Withdrawals via mobile banking (Mobile Pay, Nagad, Rocket) are usually processed within 15 minutes to 2 hours. Bank transfers may take 1 to 2 business days. Completing your KYC verification speeds up the process. Your first withdrawal may take a little longer due to additional verification.

The minimum withdrawal amount is ৳300. The maximum daily withdrawal limit depends on your account level and KYC status. Standard accounts can withdraw up to ৳50,000 per day. VIP members have higher limits. Contact support for more details.

123av does not charge any fees for deposits or withdrawals. However, your mobile banking provider may apply their own charges. For example, Mobile Pay cash-out fees are set by Mobile Pay, not 123av. All transactions are fully transparent.

New members receive a 100% welcome bonus on their first deposit, up to ৳5,000. You'll also get free spins and betting credits upon registration. A promo code may be required to claim the bonus — ask support for the current code.

Wagering requirements vary by bonus type. Sports bonuses typically require 5x to 10x wagering, while casino bonuses require 20x to 30x. For example, if you receive a ৳1,000 bonus with a 5x requirement, you'll need to place ৳5,000 in bets before the bonus becomes withdrawable. Check each offer's individual terms on the promotions page.

You'll find your referral link or code in your account. When friends register through your link and make their first deposit, you'll receive a referral bonus. The referred friend also gets a registration bonus. There's no cap on referrals — the more you refer, the more you earn.

123av returns a portion of your losing bets as cashback on a weekly or monthly basis, typically ranging from 5% to 15%. VIP members receive a higher cashback rate. Cashback is credited directly to your account and, in most cases, comes with no additional wagering requirements.

123av offers betting on over 30 sports, including cricket, football, tennis, badminton, basketball, volleyball, kabaddi, and hockey. Cricket and football are the most popular choices in Bangladesh. Live and pre-match betting are available for all major international tournaments, including the IPL, BPL, and World Cup.

Live betting means placing bets in real time while a match is in progress. Odds shift moment to moment based on how the game is unfolding, making it more exciting than standard betting since you can make decisions based on what you're watching. Live streaming is also available for selected matches.

Yes. If a match is cancelled, postponed, or a bet is voided for any other reason, the full stake will be refunded. Refunds are typically credited to your account within 24 hours. Rules differ for single bets and multi-bets — please refer to the full terms and conditions for details.

Pre-match odds may change based on market conditions up until the match starts. During live betting, odds update every second. Winnings are calculated based on the odds at the time your bet is confirmed, so acting quickly is important.

123av offers Live Casino, slot machines, roulette, blackjack, baccarat, Teen Patti, Dragon Tiger, fishing games, and much more — with over 500 games in total from world-class providers like Evolution, Pragmatic Play, and Microgaming.

Start by checking your internet connection. Clear your browser cache and cookies, then reload the page. Try a different browser or device. If you're using a VPN, try disabling it. If the problem persists, contact support with the game name and time of the issue — it will be resolved promptly.

No, bets are not cancelled in most cases. Once your connection is restored, the game result will load from the server. For Live Casino games, the result will be shown after the round has completed. If you notice any discrepancy in your balance or bets, contact support immediately.

Yes. All games at 123av use RNG (Random Number Generator) technology audited by independent third parties. Live Casino games are run by trained live dealers in real time. Licences and certifications for each game provider can be verified on their respective pages.

Yes. 123av uses SSL encryption to keep all data secure. User funds are held in segregated accounts, completely separate from the company's operational funds. Regular security audits are also conducted. Use a strong password and never share it with anyone.

Go to the "Security" section in your account settings. You'll find the Two-Factor Authentication (2FA) option there. 2FA can be enabled via mobile OTP or Google Authenticator. Once active, you'll need to enter an additional code each time you log in, significantly improving your account security.

Change your password immediately and notify the support team. Review your account activity log to identify any suspicious transactions. Reporting quickly allows the account to be temporarily locked while an investigation is carried out. Any confirmed losses will be reviewed and resolved.

No. 123av does not sell or share your personal information. Only limited data is used for payment processing and legal compliance purposes. For full details, please see our Privacy Policy Read it here.